Returns and Refunds Policy

At SPAR2U Sri Lanka, we prioritize the freshness and quality of your groceries. If you receive an item that is damaged, expired, or incorrect, you may return it at the time of delivery or within 24 hours for perishable goods.

Return Process

• 1.
  Inspect Upon Delivery

  Please check all food items and household goods in the presence of our delivery partner to ensure everything meets your expectations.

• 2.
  Report Issues Immediately

  If a product is unsatisfactory, notify our customer service team via the SPAR2U app or hotline within 24 hours for a swift resolution.

• 3.
  Keep Packaging Intact

  Ensure the item remains in its original packaging with all tags and invoices attached to qualify for a return or exchange.

• 4.
  Receive Refund or Credit

  Once the return is verified, we will process your refund to the original payment method or provide a credit note for your next grocery shop.